Between 09:14 and 11:32 UTC, some SMS messages destined for APAC carriers experienced delivery delays of 15–45 seconds. Root cause: congestion at a tier-1 carrier partner. Resolved by rerouting traffic to alternate carrier path. Impact: ~3,200 messages delayed. No messages lost.
Resolved
Dashboard analytics page load slowness
Apr 11, 2026
The analytics dashboard experienced slow load times (8–20 seconds) for accounts with large message volumes. Root cause: missing database index on a new reporting query. Resolved with a hotfix. Message delivery was unaffected throughout the incident.
Resolved
WhatsApp template rejection spike
Mar 29, 2026
Meta temporarily rejected a batch of WhatsApp template submissions due to a change in their content policy enforcement. We updated affected templates and resubmitted within 4 hours. All templates restored to active status by 18:00 UTC.
No incidents in the last 30 days.
Get status notifications
Receive email or SMS alerts when incidents are detected or resolved.